Refund policy

RETURN & REFUND POLICY (WHOLESALE & B2B)

At CouldNook, we are committed to providing our retail partners with premium quality home essentials. Due to the nature of B2B wholesale and custom manufacturing, our return and refund policies differ from standard retail purchases.

1. General Wholesale Policy (Final Sale) To maintain our competitive pricing and flexible MOQs, all wholesale orders are considered final sale. We do not accept returns, exchanges, or issue refunds for unsold merchandise or buyer's remorse. We encourage all new stockists to place a smaller test order to ensure our aesthetics align with your boutique before placing large volume orders.

2. Damages, Defects, or Shortages We meticulously inspect and pack every order. However, if your order arrives with damaged, defective, or missing items due to transit, we are here to make it right.

  • Reporting Window: All claims must be reported to us within 7 days of receiving your shipment.

  • How to Claim: Please email our support team at officialcouldnook@gmail.com with your order number, a brief description of the issue, and clear photographs of the damaged items and the exterior packaging.

  • Resolution: Upon review and approval of your claim, we will consult with you to determine the best course of action. At our discretion, we will provide a replacement for the damaged items, a refund, or a store credit to be applied to your next wholesale order. Our goal is to ensure your inventory remains complete and your business continues to thrive.

3. Private Label & OEM Orders Due to the highly customized nature of Private Label and OEM projects, these orders are strictly non-refundable and non-returnable once the final prototype has been approved and mass production has commenced.

4. Unauthorized Returns Any goods returned to our facility without prior written authorization from the CouldNook wholesale team will be refused and sent back at the sender's expense.

Note: As our wholesale program expands, we reserve the right to update or modify this policy. Your dedicated account manager will notify you of any significant changes.